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Daily Bekal Sdn Bhd – Subscription & Cancellation Policy

Thank you for choosing Daily Bekal. Please read the following Subscription & Cancellation Policy carefully before subscribing. By completing a subscription purchase, you agree to all terms stated below.

1. Minimum Commitment Period

  • All Daily Bekal subscription plans come with a minimum commitment period of 3 months (3 billing cycles).

  • During this 3-month period, the subscription cannot be cancelled, paused, refunded, or terminated early.

  • After completing the minimum commitment period, you may choose to continue, modify, or cancel your subscription.

2. Delivery & Auto-Renewal

  • Your subscription will automatically renew every month based on your chosen plan.

  • Monthly billing dates are calculated based on the date of your initial subscription.

  • After each successful renewal payment, we will arrange delivery accordingly.

3. Meal / Flavour Changes

If you wish to change your meal flavours, menu combinations, or any subscription details:

  • You must notify our customer service at least 7 days before your next renewal date.

  • Requests made after this period will only take effect in the following cycle, as the current month’s order would have already been processed.

4. Failed Payments

  • If a payment fails, the system will automatically retry the charge.

  • Shipments will be put on hold until payment is successfully processed.

  • We reserve the right to suspend or terminate the subscription if repeated payment attempts fail.

5. Cancellation After the Minimum Commitment Period

Once you have completed the 3-month commitment:

  • You may request cancellation at any time.

  • Cancellation requests must be submitted at least 7 days before your next renewal date.

  • If the renewal payment has already been charged, the cancellation will only apply to the next cycle. No refunds will be provided for the current billing cycle.

6. Refund Policy

  • All subscription payments are non-refundable, including:

    • Accidental renewals

    • Late cancellation requests

    • Unused meals

  • We do not offer refunds once an order has been processed or delivered.

7. Updating Personal Information

You are responsible for keeping your:

  • address,

  • contact details,

  • payment information

up to date. Delayed or failed deliveries caused by outdated information will not be eligible for compensation.

8. Customer Support

For flavour changes, cancellations, or subscription enquiries, please contact us via:
WhatsApp / Messenger:  011-33113675