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Daily Bekal Sdn Bhd – Shipping Policy

Thank you for choosing Daily Bekal. To ensure the best customer experience and product quality, please read our Shipping Policy carefully before placing an order.

1. Delivery Coverage

Daily Bekal currently delivers to:

  • West Malaysia (Peninsular Malaysia)

  • We do not deliver to East Malaysia (Sabah & Sarawak) at this time due to frozen product handling restrictions.

2. Delivery Schedule

  • Orders are processed within 3-5 working days after payment is received.

  • Deliveries are arranged from Tuesday to Saturday, excluding Sundays and public holidays.

  • Once your order is shipped, you will receive a notification via WhatsApp.

  • Driver will also give you a call upon arrival.

Note:
Delivery schedules may vary during peak seasons or major sales campaigns.

3. Frozen Food Handling

Our frozen meals are packed using:

  • Foam Box

  • Ice packs (depending on location)

  • Sealed protective layers

This ensures your meals stay fresh, safe, and frozen during transit.

We strongly encourage you to:

  • Store meals in the freezer immediately upon receiving the parcel.

  • Avoid leaving the parcel outdoors, in the sun, or unattended for long periods.

4. Delivery Attempts & Failed Delivery

If the courier is unable to contact you or deliver due to:

  • Wrong/incomplete address

  • Unreachable phone number

  • Customer not available

  • Customer requesting last-minute rescheduling

The parcel may be returned or spoiled due to frozen contents.

Daily Bekal Sdn Bhd is not responsible for:

  • Spoilage due to failed delivery

  • Re-delivery fees

  • Replacement of meals damaged due to customer unavailability

Please ensure someone is available to receive the parcel on the delivery day.

5. Address Changes

If you need to change your delivery address:

  • You must contact our customer service before your order is processed or before shipment is arranged.

  • Once the parcel is shipped, address changes are no longer possible.

For subscription customers, address changes must be submitted at least 7 days before your next renewal date.

6. Delivery Delays

Daily Bekal is not responsible for delays caused by:

  • Courier company issues

  • Weather conditions

  • Traffic or road restrictions

  • Peak season congestion

  • Incorrect customer information

We will assist in tracking, but delays are beyond our control once the parcel is handed to the courier.

7. Damaged or Missing Items

If your order arrives with missing or damaged items, please contact us within 24 hours of receiving the parcel.

Please provide:

  • Your order details

  • Clear photos/videos of the items

  • Photo of packaging

  • Photo of the shipping label

This allows us to verify and support you quickly.

Claims submitted after 24 hours may not be eligible for replacement.

8. Temperature Issues (Melted / Not Frozen)

Our packaging is designed to keep meals frozen, but some softening may occur depending on distance and weather.

  • If meals are still chilled or partially frozen, they are safe.

  • If meals arrive fully melted, warm, or leaking, please contact customer service within 24 hours with photos.

We will assess the situation and advise accordingly.

9. No Refunds for Shipping

Shipping fees are:

  • Non-refundable once the order is processed

  • Not refundable due to delays caused by courier or customer availability